It is a great opportunity to rub elbows with company leadership and the competition (some of whom have become friends!). The event includes a demonstration of the product by David Ossip, CEO. I have seen him perform before but it is still cool to see a CEO in full command of a tech product! He informs and enlightens the crowd while entertaining questions and teasing his millennial employees.
The Ceridian product has some great Time and Attendance automation including scheduling automatically based on employee preferences, allowing shift swap and pick up of vacant shifts as well as metrics on OT, approval and other special performance indicators. The Dayforce product boasts the best analytics based on internally facing payroll data and system usage that I have seen. This includes numbers and types of errors, retro payments and more details to help the process get better. There are dashboards on how often a customer engages support, how often it is on the same topic and what is the time to answer. If this type of insight is used properly then actions can be taken to monitor and improve service levels! In addition, they continue to expand the use of Alexa type interfaces and released an expansion on their survey tools and added the ability to do sentiment analysis.
One of the most important statements made by a senior exec was “80% of HCM clients use only 30% of the functionality of the system”! With the emphasis of so many projects on getting Core HR and Payroll up and running in a short amount of time, so much functionality gets left un or under implemented. Many of the “bright and shiny objects” and the leading-edge range of capabilities – many of the things one sees in a demo and often the reasons for the purchase decision – do not make an impact on the organization. The consensus on how to fix the issue was to increase client-side support, expand on change management and include a budget for technology adoption and communications techniques.
Stay tuned to this blog and reach to me at Morris@HRComputes.com